UNIVERSAL

TRUST CENTER

SMS Terms
Effective Date: October 26, 2025 | Last Updated: July 26, 2026

By opting in to a Universal Inc. text messaging program, you consent to receive messages from the Universal Inc. brand identified at the point of opt-in. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.These SMS Terms ("SMS Terms") govern text messages sent by or on behalf of Universal Inc. ("Universal," "we," "our," or "us") and its consumer-facing brands. They supplement the Universal Inc. Terms of Service and Privacy Policy.1. Covered Brands and Programs
Universal Inc. owns and operates multiple brands and services. These SMS Terms apply to messaging programs identified at opt-in as being offered by Universal Inc. or one of its brands, including:
• RE-BOOTED — personal transformation, coaching, memberships, educational content, events, and support.
• Dirty Gurl Dirt — gardening products, order information, educational resources, promotions, and support.
• Universal Personal Training — training, wellness coaching, scheduling, reminders, and client communications.
• Universal You — training, wellness coaching, scheduling, reminders, and client communications.
• AIRLUME — technology, artificial intelligence-enabled experiences, product information, updates, and support.
• Additional Universal Inc. brands and services that expressly link to or reference these SMS Terms.
Opting in to one brand's messaging program does not automatically enroll you in every Universal Inc. brand program. Each program will be identified in the opt-in disclosure or initial message.2. How You Opt In
You may opt in through a website or mobile form, checkbox, account or membership registration, purchase or checkout flow, event registration, appointment or coaching inquiry, keyword sent to a designated number, written request, or another method that clearly requests your consent.
When required, the opt-in disclosure will identify the sender or brand, describe the expected message purpose, state that message frequency varies, disclose that message and data rates may apply, provide STOP and HELP instructions, and link to these SMS Terms and the Privacy Policy.
By opting in, you confirm that you are the subscriber or customary user of the mobile number provided and are authorized to consent to messages at that number. Consent to receive marketing text messages is not a condition of purchasing any product or service.3. Types of Messages
Depending on the program and your relationship with the applicable brand, messages may include:
• Opt-in confirmations, welcome messages, and onboarding information.
• Account, membership, order, shipping, delivery, and transaction notifications.
• Appointment, coaching, personal training, class, or event confirmations and reminders.
• Customer-care conversations, requested information, and support updates.
• Educational resources, program content, product information, and service announcements.
• Surveys, feedback requests, promotions, offers, and marketing messages where you have provided the required consent.4. Message Frequency
Message frequency varies based on the program, your activity, and the communications you request. Transactional or conversational messages may be sent when triggered by an order, appointment, inquiry, account event, or support request. Recurring marketing or informational programs may send messages periodically. The opt-in disclosure or campaign description may provide a more specific estimate.5. Costs and Carrier Charges
Universal Inc. does not charge a separate fee to participate in an SMS program, but message and data rates may apply according to your mobile plan. Contact your wireless carrier with questions about your plan or charges. Your carrier is not responsible for delayed or undelivered messages.6. How to Opt Out
You may revoke consent at any time. Reply STOP to the number that sent the message. Common opt-out keywords such as END, CANCEL, UNSUBSCRIBE, or QUIT may also be recognized. After an opt-out request, you may receive one final confirmation message. No further messages will be sent from that messaging program unless you later opt in again, except for messages permitted or required by law.
If a message cannot accept replies, it will provide another reasonable opt-out method. You may also request an opt-out by contacting us using the information below and identifying the mobile number and applicable brand or program. Opting out of one program may not opt you out of a separately consented program operated under a different brand or sending number.7. Help and Customer Support
Reply HELP to the sending number for available assistance. You may also contact Universal Inc. at [email protected] or +1 (720) 432-4406. Support availability and response times may vary. SMS is not monitored as an emergency channel.8. Changing or Reassigned Mobile Numbers
If you change, deactivate, transfer, or relinquish a mobile number that is enrolled in a program, promptly opt out or notify us. You agree not to enroll a number that you do not own or have authority to use. We may remove a number from a program if we learn that it has been reassigned or is no longer associated with the person who provided consent.9. Delivery and Availability
Message delivery is subject to effective transmission by your wireless carrier, network availability, device compatibility, and other conditions outside our control. Messages may be delayed, filtered, or undelivered. We may change a short code, toll-free number, local number, messaging vendor, or delivery method while continuing to identify the applicable Universal Inc. brand.
Wireless carriers and supported networks may change. We do not guarantee that every carrier, device, or location will support a program.10. Privacy and Mobile Information
We process mobile numbers, consent records, message content, delivery information, and related data as described in the Universal Inc. Privacy Policy. We may share this information with messaging platforms, carriers, service providers, and vendors that help us operate, secure, or support the program.
We do not sell or share mobile opt-in data or SMS consent with third parties for their own marketing purposes. This restriction does not prevent disclosure to service providers acting on our behalf, when you direct or authorize a disclosure, in connection with a business transaction, or when required by law.11. Your Responsibilities
You agree to:
• Provide a valid mobile number that you are authorized to use.
• Provide accurate information and update us if the number changes.
• Use the messaging program lawfully and avoid abusive, fraudulent, threatening, or harmful content.
• Not attempt to interfere with, overload, reverse engineer, or misuse the messaging system.
• Maintain reasonable security over your device and understand that anyone with access to it may view messages.12. Program Changes or Termination
We may modify, suspend, or end an SMS program, change its content or frequency, or change its sending number. We may also suspend messaging to a number for security, fraud-prevention, compliance, operational, or carrier-related reasons. When required, we will provide notice of material changes and obtain any additional consent required by law.13. Disclaimer and Limitation
SMS programs are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Universal Inc. does not guarantee uninterrupted, timely, secure, or error-free delivery. Universal Inc. is not responsible for carrier or network failures, delayed or undelivered messages, device incompatibility, or unauthorized access to messages on your device.
Nothing in these SMS Terms limits rights or remedies that cannot lawfully be waived. The disclaimers, limitations of liability, governing-law provisions, and other general terms in the Universal Inc. Terms of Service also apply.14. Changes to These SMS Terms
We may update these SMS Terms to reflect changes in our programs, technology, operations, or legal obligations. We will post the revised version and update the Last Updated date. If a change materially affects your consent or rights, we will provide additional notice or obtain consent when required by law.Universal Inc.
https://www.universal-inc.com
[email protected]
+1 (888) 720-6889
Universal Inc.
8 The Green STE B
Dover, DE 19901
United States